Reminders
No-shows cut in half. Automatically.
Meeting Reminders
AI sends reminders. No-show rates drop. Simple.
Default Reminders
| When | Channel | Message |
|---|---|---|
| 24 hours before | SMS + Email | "Reminder: You have a call with [Name] tomorrow at [Time]" |
| 1 hour before | SMS only | "Quick reminder: Your call starts in 1 hour" |
Both include the meeting details and easy options to reschedule.
Customize Reminders
- Go to Settings → Meetings
- Adjust reminder timing
- Edit message templates
- Enable/disable channels
┌─────────────────────────────────────────────────────────────┐
│ REMINDER SETTINGS │
│ │
│ 24-hour reminder [✓] SMS [✓] Email │
│ 1-hour reminder [✓] SMS [ ] Email │
│ 15-minute reminder [ ] SMS [ ] Email │
│ │
│ Message template: │
│ "Hey {name}, just a reminder about our call tomorrow..." │
└─────────────────────────────────────────────────────────────┘What Reminders Include
- Lead's name
- Meeting time and date
- Meeting type (call, showing, consultation)
- Your contact info
- Easy reschedule link
Personalized. Professional. Automatic.
FAQs
"Can I disable reminders?" Yes. Turn them off in Meeting settings. (Not recommended.)
"What if the lead asks to cancel via reminder reply?" AI handles it. Cancellation processed, you're notified.
"Do reminders use credits?" Yes, but minimal. One SMS reminder = 2 credits.
"Can I add more reminder times?" Yes. Add a 15-minute or 48-hour reminder if you want.
"What's the impact on no-shows?" Users report 40-60% reduction in no-shows after enabling reminders.
"Can I send different reminders for different meeting types?" Yes. Customize templates per meeting type.
"What if the lead's phone number is wrong?" Failed delivery shows in the conversation. Email reminder still goes out.
Related
- Booking flow — How meetings get booked
- Reschedule & cancel — When plans change