Privacy Policy

Last Updated: January 2025

Rocket Agents ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

1. Information We Collect

Information You Provide

  • Account Information: Name, email address, phone number, company name, and payment information
  • Lead Data: Contact information and communication preferences for leads you upload or capture
  • Communication Content: Messages, emails, and call recordings processed through our Service
  • Support Communications: Information provided when you contact our support team

Information Collected Automatically

  • Usage Data: How you interact with our Service, features used, and time spent
  • Device Information: Browser type, operating system, device identifiers
  • Log Data: IP addresses, access times, pages viewed, and referring URLs
  • Cookies: Session and preference data (see our Cookie Policy below)

Information from Third Parties

  • Integration Data: Data from connected services (CRM systems, email providers, etc.)
  • Analytics Providers: Aggregated usage insights from analytics partners

2. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our Service
  • Process transactions and send related information
  • Send AI-powered communications on your behalf to your leads
  • Analyze usage patterns to enhance user experience
  • Respond to customer service requests
  • Send promotional communications (with your consent)
  • Detect, prevent, and address technical issues and fraud
  • Comply with legal obligations

3. AI and Automated Processing

Our Service uses artificial intelligence to:

  • Generate and send personalized messages to leads
  • Analyze conversation patterns and sentiment
  • Score and qualify leads based on engagement
  • Schedule appointments and manage follow-ups

You acknowledge that AI processing is integral to our Service and consent to this automated processing of data.

4. Information Sharing

We may share your information with:

Service Providers

Third-party vendors who assist in operating our Service, including:

  • Cloud hosting providers
  • Payment processors
  • Email and SMS delivery services
  • Analytics providers

Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred.

Legal Requirements

When required by law, court order, or to protect our rights and safety.

With Your Consent

When you have given explicit permission to share your information.

We do NOT sell your personal information to third parties.

5. Data Retention

We retain your information for as long as:

  • Your account is active
  • Needed to provide our services
  • Required to comply with legal obligations
  • Necessary to resolve disputes

After account termination, we may retain certain data for up to 7 years for legal and compliance purposes.

6. Data Security

We implement industry-standard security measures including:

  • Encryption in transit (TLS) and at rest (AES-256)
  • Regular security audits and penetration testing
  • Access controls and authentication requirements
  • Secure data centers with physical security measures

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data ("right to be forgotten")
  • Portability: Receive your data in a portable format
  • Opt-Out: Unsubscribe from marketing communications
  • Restriction: Request limited processing of your data

To exercise these rights, contact us through our website.

8. California Privacy Rights (CCPA)

California residents have additional rights:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of sale of personal information (we do not sell data)
  • Right to non-discrimination for exercising privacy rights

9. International Data Transfers

If you access our Service from outside the United States, your information may be transferred to and processed in the US. We use appropriate safeguards for international transfers.

10. Children's Privacy

Our Service is not intended for individuals under 18. We do not knowingly collect information from children. If you believe we have collected data from a child, please contact us.

11. Cookie Policy

We use cookies and similar technologies for:

  • Essential Cookies: Required for Service functionality
  • Analytics Cookies: To understand how users interact with our Service
  • Preference Cookies: To remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect Service functionality.

12. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance.

By using Rocket Agents, you acknowledge that you have read and understood this Privacy Policy.