Attention Items

AI asks for help. You provide it. Simple.

When AI Needs You

AI handles 95% of conversations. The other 5%? It asks for help.

How It Works

┌──────────────┐
│  Lead Asks   │
│  Tricky Q    │
└──────┬───────┘
       │
       ▼
┌──────────────┐
│  AI Isn't    │  ← Confidence too low
│  100% Sure   │
└──────┬───────┘
       │
       ▼
┌──────────────┐
│  Flags You   │  ← Shows up as "Needs Attention"
│  For Review  │
└──────┬───────┘
       │ You review
       ▼
┌──────────────┐
│  Approve,    │  ← AI's draft, your edit, or takeover
│  Edit, Send  │
└──────────────┘

AI doesn't guess. It asks.

Where to Find Them

Location	What You'll See
Dashboard	"Needs Attention" count at top
Leads list	Yellow indicator on the lead
Conversation	Banner at the top

Common Reasons

Question AI couldn't answer — Missing from your context
Lead asked for a human — "Can I speak to someone?"
Low confidence — AI wasn't sure enough
Meeting failed — Booking link issue

Your Options

Approve — AI drafted something good. Send it.
Edit — Tweak AI's draft and send.
Take Over — Write your own response.

Once you respond, the lead is cleared from attention.

FAQs

"Does AI keep messaging while I'm reviewing?" No. AI pauses until you resolve it.

"Can I ignore it?" Yes, but AI stays paused for that lead.

"How do I get fewer attention items?" Add more context to your agent. Include common questions and objections.

"What if I'm slow to respond?" Lead doesn't know AI paused. They just see a delay.

"Can I see why AI flagged it?" Yes. The attention banner explains the reason.

"Will the same question flag again?" If you add the answer to your agent's context, no.

"Can I bulk-resolve attention items?" Yes. Select multiple and approve AI drafts in bulk.

Configure your agent — Reduce future attention items
Resume AI — Let AI continue