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Email Template

Cold Email Introduction Template

The final follow-up email for silent prospects. This breakup email template helps close the loop gracefully while often triggering last-minute responses.

25-30%
Response Rate
Breakup emails often get the highest response in a sequence
After 4-6 touches
Timing
Send after multiple follow-ups have gone unanswered
15%
Re-Engagement
Prospects who eventually re-engage after a breakup email
40%
P.S. Response Rate
Responses that directly reference the postscript offer

The Template

Ready to copy and customize
Subject: Should I close your file?

Hi [First Name],

I've reached out a few times and haven't heard back, so I'm going to assume that [solving their challenge] isn't a priority right now.

I'll go ahead and close your file, but if anything changes in the future, feel free to reach out anytime.

Wishing you and the team at [Company] continued success!

Best,
[Your Name]

P.S. If I'm wrong and you're just swamped, hit reply and let me know—I'm happy to reconnect whenever timing is better.

Why This Template Works

The breakup email is a powerful psychological tool in sales. After multiple follow-ups with no response, explicitly closing the loop often triggers the response you've been waiting for. It works because it removes the guilt of ignoring you and triggers loss aversion—people don't like losing options.

This template is designed to be gracious, not guilt-tripping. There's no passive-aggressive "I've tried reaching you multiple times" language. Instead, it simply acknowledges that the timing may not be right and offers a clean exit.

The P.S. line is critical. It opens a door while appearing to close one, giving the prospect a face-saving way to re-engage. Many salespeople report that breakup emails get more responses than any other email in their sequence.

When to Use This Template

After 4-6 follow-up attempts with no response
When a prospect has ghosted after a demo or proposal
Before removing a lead from active outreach
When you need to clean up stale opportunities in your pipeline
At the end of a quarter when closing out old leads

Key Elements That Make It Work

1

Clear Intent to Close

The subject line and opening make it clear this is the last email. This creates urgency and triggers loss aversion—people hate losing options.

2

Graceful Assumption

Assume the best—that the timing isn't right—rather than that they're ignoring you. This preserves the relationship for future opportunities.

3

Clean Exit Offer

Explicitly offering to close their file removes the guilt of not responding and paradoxically increases response rates.

4

The Door-Opening P.S.

The postscript offers a face-saving way back in. Many responses to breakup emails come from this line: 'Actually, I've just been busy...'

Template Variations for Different Scenarios

The Gentle Close

Standard breakup for unresponsive prospects

Subject: Closing the loop

Hi [First Name],

I've reached out a few times and haven't heard back, which tells me one of two things:

1. [Solving their challenge] isn't a priority right now
2. You've been too busy to respond

Either way, I don't want to keep clogging your inbox.

I'll close your file for now, but if anything changes, my door's always open.

Wishing you and [Company] all the best!

[Your Name]

Subject Line Options to Test

Should I close your file?
Closing the loop
Permission to close?
One last thing
Moving on

Personalization Tips for Higher Response Rates

1

Reference the specific topic or challenge you've been discussing throughout the sequence

2

Mention any positive interactions you've had (demo, call, event meeting)

3

Adjust formality based on your previous communications with them

4

Include a brief reminder of the value you could provide without being salesy

5

If you have a relationship, make the closing more personal and warm

Frequently Asked Questions

Does the breakup email really work?

Yes—it's often the highest-performing email in a sequence. The psychology is powerful: it removes guilt, triggers loss aversion, and gives prospects a face-saving way to re-engage. Many salespeople report 25-30% response rates on breakup emails.

Should I really stop emailing after the breakup?

Yes, move them to a long-term nurture sequence (monthly touches) rather than continuing frequent outreach. If they respond to the breakup email, obviously re-engage. But honor your word if you say you're closing their file.

What tone should the breakup email have?

Gracious and professional, never passive-aggressive or guilt-tripping. Avoid phrases like 'I've tried reaching you many times' or 'I guess you're not interested.' Assume the best—they're busy, not ignoring you.

What if they respond asking for more time?

That's a win! Set a specific date to follow up ('I'll reach back out on [date]') rather than a vague 'whenever works.' Thank them for letting you know and honor the timeline they requested.

Should I send a breakup email if we've had a good conversation?

Yes, but make it warmer and reference the relationship. 'I enjoyed our conversation about X' is appropriate. The breakup email works at all stages—it's about closing the loop respectfully, not ending a relationship coldly.

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