Rocket Agents vs Intercom
Comparing a customer support-focused platform with a purpose-built AI sales automation solution. Find out which tool drives more revenue for your team.
Our Verdict
Intercom is a customer support platform that has added sales features, while Rocket Agents is purpose-built for AI-powered sales automation. The core difference shows in every aspect of the product.
Overview
Intercom started as a customer messaging platform and has evolved to include sales features, while Rocket Agents was built from the ground up specifically for AI-powered sales automation. This fundamental difference in DNA shapes how each platform approaches lead conversion.
Intercom excels at customer support, help desk, and product engagement use cases. Their sales features are an add-on to their core support platform. Rocket Agents, by contrast, focuses exclusively on converting leads into customers through intelligent multi-channel outreach.
The Bottom Line: If your primary need is customer support with some sales functionality, Intercom is a solid choice. If your goal is maximizing lead conversion through AI-powered outbound sales automation, Rocket Agents delivers significantly better results.
Feature Comparison
AI Capabilities
| Feature | Rocket Agents | Intercom |
|---|---|---|
AI Sales Conversations Intercom's AI is support-focused, not sales-optimized | ||
Lead Qualification AI | ||
Personalized Outreach | ||
Intent Detection | ||
Autonomous Follow-ups | ||
AI Voice Calls |
Channels
| Feature | Rocket Agents | Intercom |
|---|---|---|
Email Automation | ||
SMS/Text Messaging | ||
Voice/Phone AI | ||
Website Chat | ||
In-App Messaging | ||
LinkedIn Outreach |
Automation
| Feature | Rocket Agents | Intercom |
|---|---|---|
Multi-Channel Sequences | ||
Trigger-Based Workflows | ||
Meeting Scheduling | ||
Lead Routing | ||
Cold Lead Reactivation | ||
A/B Testing |
Integrations
| Feature | Rocket Agents | Intercom |
|---|---|---|
CRM Integration | ||
Help Desk Integration | ||
Marketing Automation | ||
Custom Webhooks | ||
API Access |
Pricing
| Feature | Rocket Agents | Intercom |
|---|---|---|
Transparent Pricing Intercom pricing is complex with multiple add-ons | ||
No Per-Seat Fees | ||
Free Trial | ||
Month-to-Month Option |
Support
| Feature | Rocket Agents | Intercom |
|---|---|---|
Onboarding Support | ||
24/7 Support | ||
Dedicated CSM Intercom requires enterprise tier | ||
Knowledge Base |
Pricing Comparison
Rocket Agents
- All channels included (email, SMS, voice)
- Unlimited AI-powered conversations
- No per-seat pricing model
- Full CRM integrations
- 7-day free trial, no credit card required
Intercom
- Per-seat pricing adds up quickly
- AI features require expensive add-ons
- Sales features only on higher tiers
- SMS requires additional integration
- Enterprise tier for advanced AI
Pros & Cons
Rocket Agents
Pros
- Purpose-built for sales automation, not adapted from support
- True multi-channel AI (email, SMS, voice) in one platform
- More affordable for sales-focused teams
- AI handles entire sales conversations autonomously
- No per-seat pricing means predictable costs
Cons
- Less mature customer support features
- Smaller integration ecosystem than Intercom
- Newer platform with smaller market presence
- No in-app product tours or onboarding features
Intercom
Pros
- Excellent customer support and help desk features
- Strong in-app messaging and product tours
- Large ecosystem with many integrations
- Well-established brand with proven reliability
- Good for unified support + light sales needs
Cons
- Sales features feel bolted on, not native
- Per-seat pricing becomes expensive at scale
- No native SMS or voice capabilities
- AI optimized for support, not sales conversion
- Complex pricing with many add-ons
Who Should Choose Each Platform?
Choose Rocket Agents if you...
- Want AI specifically trained for sales conversations
- Need multi-channel outreach (email, SMS, voice)
- Prioritize lead conversion over customer support
- Want predictable pricing without per-seat fees
Choose Intercom if you...
- Need strong customer support features primarily
- Want in-app messaging and product tours
- Already use Intercom for support and want to add sales
- Prefer a single platform for support + light sales
Common Reasons Teams Switch to Rocket Agents
Frequently Asked Questions
Can Intercom handle outbound sales effectively?
Intercom has basic outbound email capabilities, but it lacks SMS and voice channels. Its AI is trained for customer support interactions, not sales conversations. Teams focused on outbound sales typically find dedicated platforms like Rocket Agents more effective.
Is Rocket Agents good for customer support?
Rocket Agents is designed specifically for sales automation and lead conversion. While it can handle some support-related conversations, teams needing robust help desk features should consider Intercom or similar support-focused platforms.
How does pricing compare for a 10-person team?
For a 10-person sales team, Intercom would cost approximately $740+/month just for basic seats, plus add-ons for AI and advanced features. Rocket Agents' flat-rate pricing remains $499/month regardless of team size, making it significantly more cost-effective for growing teams.
Which has better AI capabilities?
Both platforms use AI, but for different purposes. Intercom's Fin AI excels at answering support questions and deflecting tickets. Rocket Agents' AI is specifically trained for sales conversations—qualifying leads, handling objections, and booking meetings across multiple channels.
Can I migrate from Intercom to Rocket Agents?
Yes, Rocket Agents supports importing contacts and conversation history from Intercom. Most teams complete migration within 1-2 weeks. Our team can help map your existing workflows to Rocket Agents' multi-channel approach.
Our Recommendation
Choose Rocket Agents if your primary goal is converting leads into customers through intelligent multi-channel outreach. Choose Intercom if you need a unified platform for customer support with some basic sales functionality. For dedicated sales teams, Rocket Agents delivers significantly better conversion rates and ROI.
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